Baristas are sharing their worst customer horror stories on TikTok

  • On TikTok, people are sharing wacky, irritating, and bizarre customer service stories.
  • In particular, many baristas are sharing their experiences with customers' sometimes illogical requests as well as other odd situations.
  • From refusing to accept their drinks to requesting too-hot beverages, here are some of the customer service stories baristas are sharing on TikTok.
  • Visit Insider's homepage for more stories.

One of the greatest joys of any customer service job is commiserating with your coworkers about your worst customer service interactions. People congregate in subreddits like r/TalesFromRetail or Tumblr blogs like f—-customers.tumblr.com to share their horror stories from working in customer service. The trend has come to TikTok now as well, with people sharing their perplexing, irritating, and trying experiences with customers.

Baristas are sharing their experiences serving customers, retelling instances in which they've been forced to fulfill impossible requests or harassed by customers. The current trend sees people telling their customer service stories, typically with prolonged pauses that highlight their absurdity, with the dreamy track "Shimmering Waves" by Jordan Jessep playing in the background. 

While plenty of the videos associated with the sound deal with manifestation, plenty are using it to share their most trying customer interactions. Insider has not independently verified the stories told in these videos, but if you've ever worked in a coffee shop — or any customer service job — they'll be fun to go through nonetheless.

One customer was buying coffee beans for a less-than conventional use.

this is real. ##barista ##baristaproblems ##service ##specialtycoffee ##enema ##lgbtq

Another customer wanted extra-hot milk.

I don’t miss being a barista. ##baristaproblems ##barista ##specialtycoffee##serviceindustry ##lgbtq

Drink cup colors were very important to one customer.

Mam…. ##fyp ##foryoupage ##foryou ##Stitch ##barista @thecoldestwater##thecoldestwater

One customer wasn't convinced about their order.

throwback to when I worked at ##starbucks ##rip ##neveragain

Sometimes free drink coupons can be confusing.

the joys of working a minimum wage job ##fyp

It can be hard to convince a customer that a drink isn't theirs.

being a barista is Pain sometimes.##fyp

Sometimes customers order things that don't make sense.

customer interactions I don’t understand part one ##barista ##baristalife ##celebrities ##newyorkcity ##customerservice ##dairyqueen ##dairyfree

Of course, the hardest part of any cafe job is actually keeping the space clean.

I have been on both sides of this. 😂 ##GhostPhotoshoot ##foryou ##comedy ##serviceindustry ##funny ##QuickRecipes

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